Questions
Frequently Asked Questions
Everything you need to know before you upgrade your video presence.
After checkout you will receive a secure project link and a confirmation email. Your custom virtual office background is personalized and delivered in under 12 hours. Open Zoom, Teams or Meet, go to Settings → Backgrounds & Effects, and upload the image. Setup takes about 30 seconds.
Yes. Every background is delivered in 1920×1080 and 3840×2160 (4K) — the exact ratios Zoom uses for HD virtual backgrounds.
Absolutely. Teams accepts JPG and PNG up to 4K. Drop the file into the Teams Backgrounds folder or upload via Effects & avatars → More backgrounds → Add new.
Yes. In Meet click the three dots → Apply visual effects → Upload background. Our files work seamlessly.
No. MeetGrafi is a one-time purchase. Pay once, receive your custom virtual office background in under 12 hours, and own forever. No renewal, no monthly fees.
Yes. Every package includes a dedicated mobile (9:16) version for Zoom and Meet on iOS and Android.
Yes. We add new variations to the premium catalog throughout the year, and Gold customers receive new releases at no extra cost.
Yes. We offer a 30-day money-back guarantee. If you're not satisfied, you can request a refund within 30 days of your order date. Refunds are handled by Paddle, our Merchant of Record. Every preview is true to the final file, so you always know what you're getting before you buy.